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Orders - Payments - Delivery

Is this an Online Shop? 

Yes, you may place an order online, and then make the payment offline via EFT or online using YOCO. 

What is an offline payment? 

An offline payment is when you either do an electronic transfer (EFT) or payment is made at an ATM or Bank. 

Which Bank or ATM? 

Our company banks with First National Bank (FNB) 

What if I want to order but I don't have email? 

If you do not have email, you can WhatsApp your order, with your address and contact to 083 799 9235. We will send you a quote back via whatsapp with all the details required to place your order. 

Do you process my order before you have received payment? 

No, your order will only be processed once payment has been received in our bank account. 

After I have placed the order online, what happens next? 

You will receive an email confirmation, confirming what you have ordered and the banking details for payment, or if you have made an online payment, you will receive confirmation of your order. 

After I have made the payment, what happens next? 

After we have received your payment we will process your order. 

How long does it take to process my order? 

Depending on stock availability your order may take 1-3 working days to process. 

What does "process your order" mean? 

This means that we pack your order. 

Why does this take so long? 

Your order is freshly packed. 

Once my order is packed, what happens next? 

We dispatch your order by your chosen method of delivery. 

How long will it take for my order to be delivered? 

This will depend on the contents of your order and your delivery location. In general: 

If there is stock of your order and payment is received before the cut off time, your order may be dispatched the same day. 

If there is stock, but your payment arrived after cutoff, your order will be dispatched the following day. 

If there is no stock of the product, your order may take 2-4 working days to process. The longest an order will take from payment to delivery should be between 1-5 working days. 

We will always send you a tracking number once your order has been dispatched. 

What areas do you deliver to? 

We deliver all over South Africa, using THE COURIER GUY (Door to Door). 

All outlying areas do take longer to deliver to. 

What information do you require if I want to use Aramex? 

Your address and telephone number are all required for successful delivery by THE COURIER GUY. 

What does delivery cost? 

In general delivery with THE COURIER GUY costs +-R150 - this is the minimum delivery charge (0-1kg)  

The cost of delivery is determined by your delivery address and the items you have ordered. 

Is there a minimum order for delivery? 

No, there is no minimum order value. We are happy to deliver anything you order, big or small. This won't affect the minimum delivery charge. The minimum delivery charge is the charge of an order 0-1kg. 

What happens if there is no-one home when you deliver? 

THE COURIER GUY will contact you to arrange a different time for delivery. 

Do you deliver to other countries outside South Africa? 

Not yet. We are working on a facility for international deliveries. 

Please see our Stockists Tab for details of whether we have an agent in your country. 

What is your refund policy? 

We will gladly refund or exchange any item that is defective (a defective item is a damaged product, leaking product)  within 14 days of purchase provided you have the original invoice. We require that the item be returned to us. The defective item must still be in original packaging, and may not have been used. This only applies to purchases made directly from us.

Should you have made a purchase from a third party, you will need to notify them. They will in turn contact us. 

 Please email us first before returning a defective item. 

We do not refund items, if you have not seen visible results/don't like the smell. 

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